Sunwai Customer Complaint

State Bank of Pakistan

About this app

This App provides ease to general public in lodging complaints against Banks/MFBs/DFIs with the relevant forum/entities as per applicable laws and regulations. The App will be accessible round the clock and available at Google play store. Consumers may download the app and lodge complaints for Roshan Digital Accounts & General Banking through their mobile App. For lodging a complaint, the consumers need to register themselves at the portal through their personal details like mobile number, CNIC, email address, etc.

Ratings and reviews

Another terrible experience with this public app! No OTP is being received. Last time it shows the developers updated this app 6 months ago. It means they are not even interested to upgrade it n fix the bugs whereas the hundreds of users have highlighted the same issues again and again.

Pathetic service. The app itself doesn't give you much option, and if you forget, the recovery/reset process is dysfunctional. As for complaints, they send your complaint to the bank it is against, and if the bank close it, it's closed. SBP has zero backing for the client. Useless.

Stone age app with third class interface and functionality, not user friendly too. The government should hire some professionals or learn from the private sector. First on signup you'll stuck on password field it do not accept the professional way of password with no clear error message secondly I have added the complaint it ask me questions and at the end it comes with the web link to add complaint what is the purpose of app?

What's new

Security has been enhanced.